SMS Invitations to AT&T and T-Mobile phones are not delivering.

Incident Report for Streem

Resolved

This issue is resolved and SMS invitations are working as expected for everyone. Apologies for the mistaken notification prior to this and thank you for your patience.

Posted Sep 28, 2022 - 20:20 UTC

Update

We are continuing to investigate this issue.

Posted Sep 28, 2022 - 20:18 UTC

Investigating

Our SMS provider, Twilio, is experiencing an outage preventing SMS text messages from sending and delivering as expected. Please use the 'link' option to invite customers who don't receive the SMS during this issue, which you can find at the help guide here: https://support.streem.com/hc/en-us/articles/4402257944084-SMS-invite-workaround-send-Streem-call-invitations-via-Link-Code-method

Posted Sep 28, 2022 - 18:47 UTC

This incident affected: SMS Invitations and Twilio SMS Toll-Free, North America.