tag:status.streem.com,2005:/historyStreem Status - Incident History2024-03-29T05:22:51ZStreemtag:status.streem.com,2005:Incident/199405112024-02-08T22:16:23Z2024-02-08T22:16:23ZSome Call Details Pages Not Loading<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved and Streem is operating as expected.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>19:57</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix and are monitoring the situation for stability. Streem should be operating as expected from here. Thank you for your patience as we resolved this issue.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Identified</strong> - Our team has identified the cause of the issue and are working on implementing the fix. Thank you for your patience as we work through resolution.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate an issue where some Call Details pages are not loading, specifically when Streemshots that used Object Character Recognition (OCR) are included in the call. We will provide another update as we learn more.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where Call Details pages are not loading for experts after completing a call. We will provide an update as we learn more.</p>tag:status.streem.com,2005:Incident/189274602023-10-25T23:26:59Z2023-10-25T23:26:59ZAnonymous Share URLs Not Loading<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>23:26</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>22:17</var> UTC</small><br><strong>Monitoring</strong> - A fix for this issue has been implemented. We will continue to monitor the status to ensure share links are working as intended.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>20:38</var> UTC</small><br><strong>Identified</strong> - We are seeing an endless spinner while loading Share URLs for Rooms when not logged in. If you are logged in, the Share URLs work correctly, but if viewing the details anonymously (i.e. not logged in), the page is not loading. The team has identified the issue, and are working on deploying a fix.</p>tag:status.streem.com,2005:Incident/185399352023-09-25T09:00:08Z2023-10-23T22:44:20ZStreem performance issues on iOS 17<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>23:24</var> UTC</small><br><strong>Monitoring</strong> - A fix for the iOS 17 Video issue has been implemented. We'll continue to monitor results for the next 24 hours to ensure calls remain successful.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>00:11</var> UTC</small><br><strong>Identified</strong> - Our team has identified a solution for the ongoing iOS 17 performance and are working to implement the fix now. We will provide another update as we gather more information.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>23:02</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating a performance issue with Streem Calls on iPhones using the new iOS 17, which was released today. We will provide ongoing updates as we learn more and work to resolve the issue.</p>tag:status.streem.com,2005:Incident/178917922023-07-18T18:04:58Z2023-07-18T18:04:58Z[Synthetics] Test streem.us Available<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, observed the synthetic test results status to 'PASSED'</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:02</var> UTC</small><br><strong>Investigating</strong> - CV has been failing health checks for five minutes. Your test failed at least once from location Virginia (Azure) over the past 10 minutes. We are currently investigating the incident</p>tag:status.streem.com,2005:Incident/177242162023-06-30T05:11:09Z2023-06-30T05:11:09ZWebhooks Not Firing Under Certain Conditions<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>05:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>01:34</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>23:14</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>22:54</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.streem.com,2005:Incident/171482752023-05-05T06:24:26Z2023-05-15T21:28:40ZUnable to Login<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>06:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>01:08</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>00:39</var> UTC</small><br><strong>Update</strong> - US region is currently functional. CA region is still inaccessible.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>23:39</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>23:03</var> UTC</small><br><strong>Investigating</strong> - The streem web platform is currently showing an error page for anyone that tries to login. We are currently investigating this issue</p>tag:status.streem.com,2005:Incident/167115602023-03-31T17:37:42Z2023-03-31T17:37:42ZStatus Page Notification Test<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>17:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>17:35</var> UTC</small><br><strong>Investigating</strong> - We are testing our Status Page Incident notification System. No actual outages are present. Thank you and sorry for any disruption.</p>tag:status.streem.com,2005:Incident/135707762022-11-23T04:10:23Z2022-11-23T04:10:23ZStreem Database Version Upgrade<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>04:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>04:09</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Scheduled</strong> - Streem users will not be able to log into the system and may be unavailable to further use the service while navigating inside the tool.</p>tag:status.streem.com,2005:Incident/131785302022-11-16T04:32:33Z2022-11-16T04:32:33ZDatabase Version Upgrade<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>04:32</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>04:12</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>04:10</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.streem.com,2005:Incident/131721782022-11-16T04:30:04Z2022-11-16T04:01:49ZDatabase Version Upgrade<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Scheduled</strong> - Streem users will not be able to log into the system and may be unavailable to further use the service while navigating inside the tool.</p>tag:status.streem.com,2005:Incident/127578832022-11-09T06:04:37Z2022-11-09T06:04:37ZElevated SMS Invitation Error Rates<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>06:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>23:23</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Investigating</strong> - We are seeing elevated levels of SMS error rates, and are currently investigating with our downstream provider.</p>tag:status.streem.com,2005:Incident/112402292022-10-14T14:22:34Z2022-10-14T14:22:34ZSome calls not properly connecting to Customers on iOS 16<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>14:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>22:25</var> UTC</small><br><strong>Monitoring</strong> - A fix for the iOS 16 video issue has been implemented and we are monitoring to ensure calls are successful. We appreciate your patience, please let support know if you encounter this issue. Thank you.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Identified</strong> - A fix for the ongoing iOS 16 video issue has been identified, and our team is working to implement the required changes as soon as possible. We will provide an update upon implementation. <br /><br />As a reminder, until the issue is fixed customers encountering this issue can simply refresh their mobile browser to re-initiate the video. They may need to do this twice, and they will be asked for microphone and camera permissions again. <br /><br />Thank you for your patience.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Update</strong> - A new workaround is known for this issue: Customers encountering this issue can simply refresh their mobile browser to re-initiate the video. They may need to do this twice, and they will be asked for microphone and camera permissions again. <br /><br />We are continuing to work on a fix for the issue long-term. Thank you for your patience.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>22:04</var> UTC</small><br><strong>Investigating</strong> - We're currently aware of and investigating an issue where some calls from Experts on Google Chrome initially connect, but then video cuts out when the customer is on iOS 16.0. We will provide an update as soon as able. Experts may be able to connect by using a different browser.</p>tag:status.streem.com,2005:Incident/113313192022-09-30T22:58:47Z2022-09-30T22:58:47ZPassword Reset requests are not working<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>22:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.<br /><br />If you require a password reset please reach out to Streem Support for assistance! https://support.streem.com/</p>tag:status.streem.com,2005:Incident/113033742022-09-28T20:20:45Z2022-09-28T20:20:45ZSMS Invitations to AT&T and T-Mobile phones are not delivering.<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:20</var> UTC</small><br><strong>Resolved</strong> - This issue is resolved and SMS invitations are working as expected for everyone. Apologies for the mistaken notification prior to this and thank you for your patience.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:18</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:47</var> UTC</small><br><strong>Investigating</strong> - Our SMS provider, Twilio, is experiencing an outage preventing SMS text messages from sending and delivering as expected. Please use the 'link' option to invite customers who don't receive the SMS during this issue, which you can find at the help guide here: https://support.streem.com/hc/en-us/articles/4402257944084-SMS-invite-workaround-send-Streem-call-invitations-via-Link-Code-method</p>tag:status.streem.com,2005:Incident/112606892022-09-25T17:15:03Z2022-09-25T17:15:03ZIntermittent Login Issues<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>16:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Investigating</strong> - We are currently observing some login failure, and high database activity. A fix underway.</p>tag:status.streem.com,2005:Incident/110692212022-09-07T04:06:22Z2022-09-07T04:06:22ZErrors detected while loading Streem web application<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>04:06</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>02:55</var> UTC</small><br><strong>Monitoring</strong> - Errors occurred due to cached DNS configuration, and have since subsided. We are still monitoring the application to ensure error rates do not increase again.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>02:32</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating alerts that the web application is experiencing issues while loading, for some users.</p>tag:status.streem.com,2005:Incident/110480652022-09-03T23:59:56Z2022-09-03T23:59:56ZIntermittent Auth Issues<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>23:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>18:22</var> UTC</small><br><strong>Investigating</strong> - We are currently observing some login failure, and high database activity. We are actively investigating this issue.</p>tag:status.streem.com,2005:Incident/109013522022-08-24T16:57:29Z2022-08-24T16:57:29ZSMS Invitations Not Working for Customers with AT&T<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>16:57</var> UTC</small><br><strong>Resolved</strong> - SMS invitations are again being delivered as expected, so this issue is resolved. Thank you for your patience.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Investigating</strong> - Our partner service has identified an issue preventing SMS invitation messages from successfully delivering to customers using AT&T. For now, use the link and code option to invite customers using AT&T. Thanks for your patience.</p>tag:status.streem.com,2005:Incident/107129152022-07-28T23:16:50Z2022-07-28T23:16:50ZStreem Experiencing Intermittent Performance Issues<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>23:16</var> UTC</small><br><strong>Resolved</strong> - The fix has been implemented and we're operating as expected again. We appreciate your patience as we resolved this.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating an issue that is causing intermittent outages for some Streem users, which may include preventing users from logging in. We'll provide an update as soon as we're able.</p>tag:status.streem.com,2005:Incident/107047702022-07-28T07:00:30Z2022-07-28T13:59:28ZIssues logging in to Streem<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>03:42</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are working on implementing a fix. An update will provided upon completion.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>02:52</var> UTC</small><br><strong>Update</strong> - We're continuing to investigate the cause of intermittent login issues for some users. If you experience an issue logging into Streem, send an email to support@streem.com.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>23:54</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a possible issue preventing experts from logging into their <br />Streem accounts. We will update this post as soon as we have more information. Thank you for your patience.</p>tag:status.streem.com,2005:Incident/104378752022-06-29T19:46:24Z2022-06-29T19:46:24ZStreem Experiencing an Outage<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>19:46</var> UTC</small><br><strong>Resolved</strong> - We identified the cause of the issue and have implemented a fix. All parts of Streem are now functioning as expected.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>19:25</var> UTC</small><br><strong>Investigating</strong> - Streem is experiencing an unexpected outage affecting most of the website, including login and making calls. We're working to identify the issue and will provide an update as soon.</p>tag:status.streem.com,2005:Incident/101421222022-06-03T20:36:31Z2022-06-03T20:36:31ZStreem Call Invitations Not Working For Customers Using Embedded Workspaces<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>20:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved an invitations are working as expected for all customers.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>20:14</var> UTC</small><br><strong>Monitoring</strong> - A fix for this issue has been implemented and we're seeing successful invitations for our customers using the embedded version of Streem. We are continuing to monitor the status to ensure recovery is sustained.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue preventing experts from inviting customers to a Streem Call (both SMS and link invitations) when the expert is using the embedded version of Streem. If you use Streem in your regular web browser, this should not affect you.<br /><br />We'll update this post when we have additional information.</p>tag:status.streem.com,2005:Incident/94833182022-03-21T14:55:20Z2022-03-21T14:55:20ZDNS Changes: Expert View<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>01:35</var> UTC</small><br><strong>Update</strong> - Verification is complete. Some users may still experience DNS resolution issues with streempro.app while DNS Resolvers update</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>01:11</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>23:11</var> UTC</small><br><strong>Update</strong> - Updated timing to reflect the change for Daylight savings.<br />Time is still intended for 6pm Pacific time (1am UTC)<br />We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Scheduled</strong> - During the scheduled maintenance for Friday 3-18-2022 6pm PDT (Saturday 3-12 1am UTC), Streem will be making DNS changes to urls on Streempro.app. <br /><br />Impact:<br />Streem Expert users will not be able to log into the system and may be unavailable to further use the service while navigating inside the tool.<br />Live Calls in flight may be impacted by the DNS changes.<br /><br />End Users may be impacted for up to 10 minutes.<br />While unlikely, DNS in various global regions may see further delays as DNS changes flow through systems. Service may be affected while DNS propagates.</p>tag:status.streem.com,2005:Incident/94832922022-03-13T18:47:33Z2022-03-13T18:47:33ZDNS Changes: Customer View<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>18:47</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Scheduled</strong> - During the scheduled maintenance for Friday 3-11-2022 6pm PST (Saturday 3-12 2am UTC), Streem will be making DNS changes to Streem.us and admin tools. <br /><br />Impact:<br />Streem Invitation URLs for End Users may be unavailable, but will become functional again once DNS changes are complete.<br />Calls currently in flight will not be impacted by the DNS changes.<br /><br />End Users may be impacted for up to 10 minutes.<br />While unlikely, DNS in various global regions may see further delays as DNS changes flow through systems. Service may be affected while DNS propagates.</p>tag:status.streem.com,2005:Incident/94553812022-03-02T23:30:00Z2022-03-04T18:25:19ZIssue with Embedded SSO (iframe integration) not automatically logging users in, for some URLs<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Resolved</strong> - For Embedded SSO integrations that utilized our short-form URL, company.streempro.app, users were not automatically logged in, and instead shown a Login form. Our internal monitoring detected this issue immediately, and a fix was released at about 7:50pm PT.</p>